The Support Dashboard contains four graphical and numerical tiles that compile information about support tickets currently open. Kube filters the Support Dashboard for the internal user's primary property when the screen loads. Use the property filter at the top of the screen to show statistics for a different property or for multiple properties. For more information, see Using filters.
NOTES:
Depending on your Kube role, or permissions to access Kube functions, you may see fewer tiles than those listed in this article.
If you are assigned to a property list, Kube only shows statistics for the properties you have access to. For more information, see Adding a property list.
TIP: To hide the dashboard tiles, click the Tiles toggle to the top right of the dashboard. To show the dashboard tiles after they have been hidden, click the Tiles toggle again.
The following graphic shows an example of the Contracts Dashboard:
Tickets | Calculates the number of support tickets for their respective statuses.
TIP: Statuses are operator defined to quickly indicate what work is being done on a support ticket. Click on the status name to filter the support tickets in the grid. |
Ticket Priority | Calculates the number of support tickets that are in each of the created priorities.
TIP: A priority indicates the importance of a support ticket and the order it should be resolved. Click on the priority name to filter the support tickets in the grid. |
Ticket Category | Calculates the number of support tickets in each category.
TIP: The category selected for a support ticket indicates the department or issue type needing attention. Click on the category name to filter the support tickets in the grid. |
Ticket Assignee | Calculates the number of support tickets assigned to an internal user.
TIP: Click on the assignee's name to filter the support tickets in the grid. |
NOTE: For more information on adding support ticket statuses, priorities, and categories, see the Support Ticket Setup section.