The Member Portal lets you manage your company info, make bookings and payments, and more—all in one place.
Door access is provided when you make a booking or when it is part of a contract.
This article describes unlocking a door.
TIP: This article is intended to help your members with questions they may have about the Member Portal.
NOTE: If you have not received your Welcome Email, please reach out to your property manager. This email contains all the information you need to log in and get started.
Unlocking a door
Log in to your member portal using the link provided in your welcome email. The home screen appears.
NOTE: Depending on your member status, you may see fewer tiles or menus than referenced in this article.
Select the Door Access Control tile. The Door Access Control menu appears.
Locate the door in the list, and click or tap it. A loading indicator appears.
If the request is successful, the door unlocks.
NOTE: If you are not seeing the Doors you are expecting, check that the correct property and company are selected. The property can be selected in the property search field located at the top of the page, and you can switch between your companies by clicking My Profile in the top right corner and clicking your company name in the drop down menu.