The Member Portal lets you manage your company info, make bookings and payments, and more—all in one place.
This article describes member portal booking tasks.
TIP: This article is intended to help your members with questions they may have about the Member Portal.
NOTE: If you have not received your Welcome Email, please reach out to your property manager. This email contains all the information you need to log in and get started.
Adding a booking
Log in to your member portal using the link provided in your welcome email. The home screen appears.
NOTE: You may see fewer tiles than referenced in this article, depending on your member status and roles.
Select the Book a Space tile. The Select Location prompt appears. Select a property.
TIP: If the prompt does not appear, you can switch the property by using the property search field at the top of the screen.
The available spaces for that property appear.
For an hourly booking, select your preferred view, Timeline or Card.
TIP: Use the filters at the top of the space listings to narrow the results.
If booking from the Timeline, click and drag between the hours you want to book the space for.
Confirm the details in the prompt that appears, and click Confirm Selection. The Booking Details screen appears. Proceed to step C of this section.
If booking from the Card view, locate the space you want to book, and click the space's name. Make your selections and click Book Now. The Booking Details screen appears.
NOTE: The steps are the same for Daily and Monthly bookings. Locate the space you want to book in the grid and click the space's name to make your selections.
Confirm the details on the following screens. Click Continue to proceed through each screen.
TIP: A summary of the booking and the cost appears on the right hand side.
On the Payment & Confirmation screen, click Confirm Booking to complete the booking and reserve the space.
NOTE: Some bookings require payment up front. Select your payment option if prompted.
Viewing and managing your bookings
Log in to your member portal using the link provided in your welcome email. The home screen appears.
NOTE: You may see fewer tiles than referenced in this article, depending on your member status and roles.
Select the Booking History tile. The Booking History menu appears.
Click the additional options
button to see a list of available actions for a booking. These options vary based on the date and time of the booking and the property's policies.NOTE: If you are not seeing the bookings you are expecting, check that the correct property and company are selected. The property can be selected in the property search field located at the top of the page, and you can switch between your companies by clicking My Profile in the top right corner and clicking your company name in the drop down menu.
View Booking Details: View a summary of the booking.
Edit Booking Details: Change the details of the booking.
NOTE: If the changes result in a new total, the booking must be cancelled and a new one made.
Cancel Booking: Cancel the booking. Cancellation fees may apply and are displayed in the prompts.
Resend Booking Confirmation: Resend the booking confirmation email to the booking attendees.
Edit Booking Note: If there is a note on the booking, use this option to update the note.
Manage Attachments: Use this option to add or manage attachments for the booking.