One-time hours/credits are hours/credits that do not recur monthly as part of a contract. One-time hours/credits can be added from the Charges screen or can be purchased as a one-time amenity included in a contract. If you need to reduce a member's one-time hours/credits, you can do so without amending a contract.
NOTE: Depending on your assigned role and permissions, and the version of Kube your organization uses, some or all of these menus or services may not be available or displayed.
To deduct member one-time hours/credits
Select Customers in the top menu and select Members from the drop-down menu.
Locate the member in the grid and click the member's name. The Member Essentials window appears.
Click the Detailed View button and then select Groups & Hours/Credits in the side menu.
Select the Hours/Credits tab.
NOTE: For Members assigned to multiple companies, ensure the correct company has been selected where the edits should be made.
In the One-Time Hours/Credits column, click the Minus (-) button next to the hours/credits balance.
CAUTION: You cannot add back hours/credits from this screen if you deduct too many. If you need to add back one-time hours/credits, you can add an amenity charge. For more information, see Adding an amenity charge.