The Member Portal lets you manage your company info, make bookings and payments, and more—all in one place.
This article describes creating a support ticket.
TIP: This article is intended to help your members with questions about the Member Portal.
Member support tickets can only be created by active members logged in to the Member Portal. If the user is not a member or cannot access the Member Portal, they cannot submit a support ticket through the Member Portal.
NOTE: If you have not received your Welcome Email, please reach out to your property manager. This email contains all the information you need to sign in and get started.
Creating a support ticket
Sign in to your member portal using the link provided in your welcome email. The home screen appears.
NOTE: For more information about signing in, see Signing into the Member Portal.
Select Submit & Review Tickets from the side menu. The Submit & Review Tickets menu appears.
Select the Open Tickets tab to view open tickets that have not been resolved.
Select the Closed Tickets tab to view past resolved support tickets.
Click New Support Ticket to start a new submission.
Complete the fields.
Click Create Ticket.
Click Building Information to see the property's contact information.
TIP: If you are not seeing the support tickets you are expecting, check that the correct property and company are selected. The property can be selected in the property search field located at the top of the page, and you can switch between your companies by clicking My Profile in the top right corner and clicking your company name in the drop down menu.