The Member Portal lets you manage your company info, make bookings and payments, and more—all in one place.
This article describes managing your Wi-Fi devices.
TIP: This article is intended to help your members with questions they may have about the Member Portal.
NOTE: If you have not received your Welcome Email, please reach out to your property manager. This email contains all the information you need to log in and get started.
Managing your Wi-Fi devices
Log in to your member portal using the link provided in your welcome email. The home screen appears.
NOTE: Depending on your member status, you may see fewer tiles or menus than referenced in this article.
Select the Wi-Fi tile. The Wi-Fi menu appears.
The My Wi-Fi section displays your current username and passcode as well as instructions on how to connect a device.
Click on Change Passcode to generate a new passcode if needed.
NOTE: Devices already connected remain connected until the device is forgotten, and new devices need to be connected using the newly generated passcode.
The Devices section displays devices currently connected, and allows you to manually add a device or forget a device.
Click Add Device to add a new device. The Add Device prompt appears. Complete the fields.
Click Add Device.
TIP: After you add a device, click Forget to remove the device.
NOTE: If you are not seeing the Wi-Fi services you are expecting, check that the correct property and company are selected. The property can be selected in the property search field located at the top of the page, and you can switch between your companies by clicking My Profile in the top right corner and clicking your company name in the drop down menu.