How do I give a member Wi-Fi access?
Giving a member Wi-Fi access requires several steps:
Create a Member Wi-Fi amenity. For more information, see Adding a Data/Wi-Fi amenity.
Create and activate a contract that contains the Member Wi-Fi amenity. For more information, see Creating a contract.
Configure the Wi-Fi amenity to assign it to the member. For more information, see Configuring data/Wi-Fi amenities.
Pre-authenticate the member's device, if desired. For more information, see Adding a member device.
Give the member the Wi-Fi passcode listed on the Amenity Configuration screen and instruct them to log in to the property's Wi-Fi splash page that appears when they try to connect to Wi-Fi using their email address and the passcode.
How do I give a guest Wi-Fi access?
Giving a guest Wi-Fi access requires several steps:
Create a guest Wi-Fi amenity. For more information, see Adding a Data/Wi-Fi amenity.
Add a charge for the guest Wi-Fi amenity. For more information, see Adding an amenity charge.
Configure the guest Wi-Fi amenity to assign it to the guest's email. For more information, see Configuring data/Wi-Fi amenities.
Pre-authenticate the guest's device, if desired. For more information, see Adding a guest Wi-Fi device.
Give the guest the Wi-Fi passcode listed on the Amenity Configuration screen and instruct them to log in on the property's Wi-Fi splash page that appears when they try to connect to Wi-Fi.
TIP: You can also include the guest Wi-Fi amenity in a contract. For more information, see Creating a contract.
Why can't a member or guest log on to the Wi-Fi?
If a member or guest is having connectivity issues, check the following items to troubleshoot the issue:
Ensure the member or guest has a Wi-Fi amenity assigned to them. See the How do I give a member Wi-Fi access? or How do I give a guest Wi-Fi access? FAQs in this section.
NOTE: Guests can also sign on to the free Wi-Fi network without a guest Wi-Fi amenity assigned to them.
Confirm the member or guest's passcode is correct:
You can check the member's passcode on the Member Wi-Fi screen: Members > Wi-Fi.
You can check the guest's passcode on the property's Guest Wi-Fi screen: Properties > Data/Wi-Fi > Guest Wi-Fi > click the guest's email address.
Ensure that the property's internet is active. For more information, see Verifying the connectivity status of your property.
Use data troubleshooting tools to see if the device is connected to the free Wi-Fi network. For more information, see Data troubleshooting.
If you are unable to diagnose the issue, contact Yardi technical support.
How do I connect internet to an office?
If internet ports in an office are not active, you can connect them from the property's Switch View screen: Properties > Data/Wi-Fi > Switch View. For more information, see Connecting internet to a space.
To also connect internet to the office, create and activate a contract that includes the space. For more information, see Creating a contract.
NOTE: If you want to charge for office internet, you can add a dollar value to the property's default internet service plan and include it in a contract for the company using the office. If you change the property's default internet service plan at any time, the company will continue to use the service plan included in their contract. For more information, see Adding a data/Wi-Fi amenity and Creating a contract.
How do I order data/Wi-Fi hardware?
Contact Yardi technical support for more information.
How do I change my property's default internet speed?
You can change your property's internet speed through the following steps:
Create an internet service plan with the desired speeds, if you have not done so. For more information, see Setting a default internet service plan.
Make the plan the property's default internet service plan. For more information, see Setting a default internet service plan.
How do I give a company an internet speed different from the property's internet speed?
You can add an internet service plan amenity to a contract to give the company a different internet speed than the default property internet speed. All of the company's members use the company's internet speed. For more information, see Adding a data/Wi-Fi amenity and Creating a contract.
NOTE: A company can only have one internet service plan. If a company already has an internet service plan included in a contract, amend the contract to change the service plan.
How can I tell what a company's internet speed is?
A company's internet service plan can be viewed by going to Companies > select company > Data/Wi-Fi > Internet Service Plan
How do I tell which router ports are open?
You can use the Port Scan troubleshooting tool to see which router ports are open at your property. For more information, see Data troubleshooting.
How can I see which companies have data/Wi-Fi services?
You can use the Company Services Report to see which of your companies have active data/Wi-Fi services at your properties. For more information, see Company Services Report overview.
How do I add a wireless printer to a member's office?
You can add devices into Kube when you assign them to the member. For more information, see Adding a member device.