Virtuoso is Kube's AI chat agent available 24/7 to help you navigate Kube, answer questions, and troubleshoot issues without having to wait for a human.
This article describes the best practices for using Virtuoso to get the best results, and answer questions fast.
Starting a chat with Virtuoso
From any menu, click the help button in either the top menu (
) or the bottom right corner (
).Kube opens the Yardi Virtuoso help window.
Click Ask a Question.
What Virtuoso Can Help You With
Here is a list of common questions that Virtuoso can help you with:
Where can I find a list of my members? (Navigation)
What does Notice to Vacate do? (Features)
Why does Kube say this member already exists? (Common Errors)
Where can I find information about system settings? (Finding Help Center Articles)
How do I add a lead? (Step-by-Step Instructions)
What Virtuoso Cannot Help You With
Here is a list of some common things that Virtuoso cannot assist with:
Adding new users
Changing account settings
Changing passwords
Accessing data
Troubleshooting bugs
Billing issues
Best Practices: How to Ask Virtuoso for Help
Be Specific
Example: How do I access the Email Correspondence report?
Use Kube Terms
Example: Community Dashboard, Company Overview, Pricing Management
Add as much context as possible
Example: I have a member moving in, and I need to check my Move Requests.
Use complete sentences
Example: I need to locate Leads in Kube.
Give it a Try
Try asking Virtuoso these questions:
How do I add a member?
Walk me through finding the MIMO menu.
Summarize the Pricing Management Forecast feature in bullet points.
Link me to the article with the escalation scenarios.
Not the Answer You Expected
Sometimes Virtuoso needs a little more help to get you the answer you need. Try one of these options:
Rephrase your question
Example: "Add new account." instead try "I need to add a new member account."
Make the question more specific
Example: "How do I use Pricing Management?" instead try "How do I add a Pricing Management Forecast?"
Ask follow up questions
Example: "How do I add a member?", "After I add the member, how do I reset their password?"
Be Safe
As with any online chat system, no matter how secure, never share the following:
Passwords
Credit Card or Bank Account Details
Personal Information
When to Ask for Human Support
When you have a billing related question
You are having log in issues
There is a bug that needs further investigation
Virtuoso does not have the answer you are looking for or you need more help