A voicemail greeting is a recording that callers hear when they reach a member's voicemail box. Voicemail greetings are customizable by the member by either recording the greeting directly on their phone through the voicemail menu, or the member can provide the greeting recording as a file, which can then be uploaded into Kube.
This article describes the steps for uploading a voicemail greeting and recording a voicemail greeting.
NOTES:
If your organization has not purchased Yardi Kube Voice, Kube does not show voice information.
Depending on your assigned role and permissions, and the version of Kube your organization uses, some or all of these menus or services may not be available or displayed.
You can also upload company announcements that the company's members can use. For more information, see Adding a company audio announcement.
Uploading a member's voicemail greeting
Select Customers in the top menu and select Members from the drop-down menu.
Locate the member in the grid and click the member's name. The Member Essentials screen appears.
Select Voice in the side menu.
Click the Edit button.
Click the Announcements button.
In the Upload Announcement File field, either drag and drop your file onto the upload field or click the field to select your file.
NOTE:
You can upload .wav files with G.711 codec (compression) that are up to 5 MB.
You can delete an announcement by clicking the Delete button next to it in the Delete column.
Click Save.
Click Close.
In the Voicemail Greeting in Use drop-down selector at the bottom of the screen, select the audio announcement you would like to use.
Click Save.
Recording a voicemail greeting
Physical phone
From the member's physical phone, press the dedicated voicemail button. This is usually an envelope image on the button.
Listen to the prompts and select the option for voicemail greetings.
Complete the remainder of the prompts to save the new recording.
Virtual extension or remote access
Dial the member's 10-digit phone number.
When the current voicemail greeting plays, press the * key.
Listen to the prompts and select the option for voicemail greetings.
Complete the remainder of the prompts to save the new recording.