After you add an ACH payment for one of your companies, and it has completed processing, you can void the payment. Until the void process is complete, an invoice cannot be repaid.
When you void a payment, Kube turns off automatic payments for all invoices paid by that payment. For more information, see Turning off automatic payments for an invoice.
The process for voiding a cash or check payment is slightly different than that of voiding an ACH, credit, or debit payment. For more information, see Voiding a cash or check payment.
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Depending on your assigned role and permissions, and the version of Kube your organization uses, some or all of these menus or services may not be available or displayed.
You cannot void a $0 payment that Kube automatically generated after an invoice was voided.
If your country does not support payment processing or the service has not been enabled, you cannot void an ACH, credit card, or debit card payment, as there will never be these types of payments to void in Kube. You can void a cash or check payment instead. For more information, see Payment processing off overview and Voiding a cash or check payment.
Processing fees are non-refundable once payments complete. If you void a credit or debit payment that is labeled Settled on the Payments screen, Kube voids and refunds the original payment amount. For ACH payments, Kube voids the payment. In this scenario, Yardi payment processing does not refund the original processing fee. If the payment is labeled Authorized and has not settled yet, Kube cancels the original payment and refunds the Yardi payment processing fee. Processing fees do not show in Kube.
ACH void process
When you void an ACH payment, Kube labels the payment Processing while it voids the payment in Kube. Once complete, Kube labels the payment Voided on the Payments screen and adds a new negative payment that it labels Voider. You must manually refund the customer outside Kube. Kube does not refund the payment amount from your physical bank account.
If an ACH payment is returned by the company's bank for non-sufficient funds (NSF), you must void it in Kube through the process listed below, and you must refund the funds from your physical bank account. Kube does not refund the payment amount from your physical bank account. If you want to charge a fee for the returned ACH payment, you can manually add a charge using your organization's default NSF company fee charge code. For more information, see Setting default system GL accounts and charge codes.
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You cannot void an ACH payment while it is processing. After you void an ACH payment, you must manually refund any collected funds outside of Kube.
You can use the ACH Payment Failures Report to see more information about failed ACH payments. For more information, see ACH Payment Failures Report overview.
If you use Yardi Voyager Accounting, you can automate the NSF refund process. For more information, contact Yardi technical support.
To void an ACH payment
Select Receivables in the top menu and select Payments from the drop-down menu.
Locate the payment you want to void in the grid and click the payment.
Click the edit button.
Click Void. A confirmation request appears.
Click OK.