The ACH Payment Failures Report shows information about ACH payments that failed, were returned due to insufficient funds (NSF), or were returned for other reasons. You can click each tile in the report to see all failed payments in that category, and you can click individual payments to see more information about that payment. For more information about using reports, see Reports introduction.
When Kube populates this report with records, it adds entries to the Notifications icon in the top menu to alert you.
NOTE:
If an ACH payment is returned, you must manually NSF the payment in Kube. For more information, see Processing an NSF ACH payment.
If you use Yardi Voyager Accounting, you can automate the NSF process. For more information, contact your Voyager representative.
To view the ACH Payment Failures Report, select Reports > Electronic Payments and select the report on the drop-down menu.
The following graphic shows an example of the ACH Payment Failures Report:
Failed Payments | Payments rejected by Yardi’s payment processor. |
NSF Payments | Payments that failed due to insufficient funds in the customer’s account.
CAUTION: If a payment is listed here, you must manually NSF the payment in Kube. For more information, see Processing an NSF ACH payment.
If you use Yardi Voyager Accounting, you can automate the NSF process. For more information, contact your Voyager representative. |
Other Returned Items | Payments that failed due to reasons other than insufficient funds in the customer’s account (invalid account number, etc.). |