After you add a credit card or debit card payment for one of your companies, you can refund the payment to cancel the payment if it is still processing. Kube labels processing credit and debit card payments as In Progress or Authorized. Until the refund process is complete, an invoice cannot be repaid. Kube labels payments with a pending refund as Refund in Progress.
When you refund a payment, Kube turns off automatic payments for all invoices paid by that payment. For more information, see Turning off automatic payments for an invoice.
You cannot refund a cash or check payment; only void. For more information, see Voiding a cash or check payment.
NOTES:
Depending on your assigned role and permissions, and the version of Kube your organization uses, some or all of these menus or services may not be available or displayed.
You cannot void a $0 payment that Kube automatically generated after an invoice was voided.
If your country does not support payment processing or the service has not been enabled, you cannot refund an ACH, credit card, or debit card payment, as there will never be these types of payments to refund in Kube. You can void a cash or check payment instead. For more information, see Payment processing off overview and Voiding a cash or check payment.
Processing fees are non-refundable once a debit or credit card payment settles. If you refund a credit or debit payment that is labeled Settled on the Payments screen, Kube only refunds the original payment amount. For ACH payments, Kube voids the payment. In this scenario, Yardi payment processing does not refund the original processing fee. If the payment is labeled Authorized and has not settled yet, Kube cancels the original payment and refunds the Yardi payment processing fee. Processing fees do not show in Kube.
Credit and debit card refund process
When you refund a credit or debit card payment, Kube voids the payment and refunds the payment amount. You can only issue a Full Refund if the credit or debit card payment has not settled. Once the refunded payment settles and the payment amount is refunded, Kube marks the original payment Voided on the Payments screen and adds a new negative payment that it labels Voider.
To refund a processing credit or debit card payment
Select Receivables in the top menu and select Payments from the drop-down menu.
Locate the In Progress payment you want to refund in the grid and click the payment.
Click the pencil edit button and then the Full Refund button. A confirmation request appears.
NOTE: This option is only available if a credit or debit card transaction is not fully settled through Yardi Payment Processing. If the payment is fully settled, the options of Partial Refund and Full Refund are available. For more information, see Refunding a credit or debit payment.
Click OK.