Yardi Kube

Support tickets are created when a member encounters an issue that needs your assistance. When a ticket is added, it appears in the Support Tickets section of Kube under the property the member or internal user added the support ticket for and on the Support Dashboard. For more information on the support dashboard, see Support Dashboard overview.

This article covers creating a new support ticket.

NOTE: Depending on your assigned role and permissions, and the version of Kube your organization uses, some or all these menus or services may not be available or displayed.

Select Support in the top menu. The Support Dashboard appears.

Click Add Ticket. The New Ticket menu appears.

Fill out the required fields. See the end of this article for New Ticket Screen Reference.

1. Select Support in the top menu. The Support Dashboard appears.
2. Click Add Ticket. The New Ticket menu appears.
3. Fill out the required fields. See the end of this article for New Ticket Screen Reference.
4. Click Save.

Creating a support ticket

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.

Company	Select a company.
Member	Select the member that will receive communications about the support ticket.
Member's Phone	This field auto populates and cannot be changed.
Member's Email	This field auto populates and cannot be changed.
Property	Select the property where the member is experiencing the issue.
Subject	Title of support issue.
Message	Description of the support issue.
Category	The department or type of support issue. For more information on adding additional categories, see Adding a support ticket category.
Status	Resolution stage of the support issue. For more information on adding additional statuses, see Adding a support ticket status.
Priority	Importance of the support issue that indicates how quickly it must be resolved. NOTE: The default priorities for support tickets are emergency, high, medium, or low. For more information on adding additional priorities, see Adding a support ticket priority.
Assignee	Internal user responsible for resolving the support ticket. NOTE: Only internal users who have been delegated as a Support Ticket Assignee appear in this list. For more information, see Adding an internal user.
Attachments	Attach supporting documents.

Creating a support ticket

Creating a new support ticket

New Ticket Screen Reference