When a support ticket is created, either by a member in their member portal or by an internal user in the operator portal, the user selects a category to indicate the department or issue that needs attention. Kube comes with default support categories, but you can add custom support categories specific to your properties. This article covers adding a new support category.
NOTE:
Depending on your assigned role and permissions, and the version of Kube your organization uses, some or all of these menus or services may not be available or displayed.
For information on managing support tickets, see Reviewing and editing a support ticket.
To add a support category
Select your Personal Profile in the top menu and select System Settings from the drop-down menu. The Operator Profile screen appears.
Select Custom Fields in the side menu and select the Support then Category tabs.
Click the Add button. The New Support Category screen appears.
In the Category Name field, enter the name of the category.
Click Save.
CAUTION: A support category can only be activated or deactivated once it is created. For more information on enabling or disabling support categories, see Editing support ticket categories.
TIP: The next step in the Kube system setup process is to add support priorities. For more information, see Adding a support ticket priority.