Support tickets are created when a member encounters an issue that needs your assistance. When a ticket is added, it appears in the Support Tickets section of Kube under the property the member or internal user added the support ticket for and on the Support Dashboard.
Once you resolve a support issue, you can close the support ticket to mark the issue as resolved and to alert the member.
NOTES:
Once you resolve a support ticket, you cannot edit it or reopen it.
Depending on your assigned role and permissions, and the version of Kube your organization uses, some or all of these menus or services may not be available or displayed.
To close a support ticket
Select Support in the top menu.
Locate the ticket in the grid and click the three dot additional options button.
Click Mark Complete. A confirmation request appears.
Click OK.