Why do phone numbers appear as hyperlinks?
You can click phone number hyperlinks to call the number using the app of your choice.
What is the flag in phone number fields?
The flag icon lets you select the country prefix for the phone number in the field.
What do the buttons on my phone do?
For more information about Polycom (Poly) VVX phones, please reference their website at https://docs.poly.com/.
For more information about Cisco phones, please reference their website at https://www.cisco.com/c/en/us/docs/technical-documentation.html.
How do I order physical phones?
You can order phones through the legacy system shop. Log in to the shop or contact Yardi technical support for more information.
How do I get a report of all the phone calls made at my properties?
Contact Yardi technical support for a copy of your phone activity report.
Why don't special characters show in caller ID?
Special characters are not supported in caller ID. If you include special characters in company, member, auto attendant, or hunt group names, Kube removes them when displaying the name in caller ID. No functionality is affected.
How do I reset voicemail passwords?
You can reset a member's password on the member's General Voice screen. You can reset the voicemail administrator's password on the company's General Voice screen. For more information, see Resetting a member's voicemail passcode and Configuring company voicemail options
TIP: You can reset the default voicemail password used for all new members on the Voice System Settings screen in the System Settings section. For more information, see Configuring system call processing.
How do I set up an auto attendant?
After a company purchases an auto attendant, you can configure it on the company's Auto Attendants screen. For more information, see Configuring company auto attendant settings.
You must also add an auto attendant menu and voice announcement for the auto attendant to work. For more information, see Adding a company auto attendant menu and Adding a company auto attendant audio announcement.
NOTE: For a company to purchase an auto attendant, you must add an auto attendant amenity. For more information, see Adding a voice amenity.
How do I set up a hunt group?
After a company purchases a hunt group, you can configure it based on the type of hunt group it is (reception hunt group or hunt group):
Reception hunt group: Uses either system or property configuration to reach the selected agents. This amenity does not require additional configuration after you complete basic amenity configuration. For more information, see Configuring system reception hunt group settings, Configuring property reception hunt group settings, and Configuring company hunt group settings.
Hunt group: Requires additional configuration on the company’s Hunt Groups screen to select the agents you want the hunt group to ring after you complete the amenity configuration process. For more information, see Configuring company hunt group settings.
NOTE: For a company to purchase a hunt group, you must add a hunt group amenity. For more information, see Adding a voice amenity.
How do I add a phone in Kube?
You can add a phone to Kube when you assign a physical phone to a member. For more information, see Assigning a physical phone to a member.
How do I give a member a phone number and a desk phone?
Giving a member a desk phone requires several steps:
Create a Member Voice - Physical amenity and a Phone Number amenity. For more information, see Adding a voice amenity.
Create and activate a contract that contains the Member Voice - Physical amenity and a Phone Number amenity. For more information, see Creating a contract.
Configure the voice amenities to assign them to the member. For more information, see Configuring voice amenities.
Order the physical phone from the the legacy system shop or use one from your existing inventory. For more information, contact Yardi technical support.
Assign the device to the member. For more information, see Assigning a physical phone to a member.
How do I customize call processing?
You can customize system and property default call processing and additional call processing for your companies and customers:
System call processing: Your properties inherit these settings until you customize property call processing. For more information, see Configuring system call processing.
Property call processing: You can customize property call processing that your companies inherit. For more information, see Configuring property call processing.
Company call processing: You can customize company call processing that your members inherit. For more information, see Configuring company call processing.
Member call processing: You can customize member call processing to tailor call processing to each individual member's needs. For more information, see Configuring member call processing, Setting basic member incoming call configurations, and Setting member outgoing call configurations.
TIP: Member call processing includes configuration options for call forwarding, Do Not Disturb, and Call Waiting.
How do I turn on Do Not Disturb?
You can allow your members to turn on Do Not Disturb (Persistent Do Not Disturb) on their physical phones, or you can manually turn on Do Not Disturb for a member. For more information, see Allowing members to set Do Not Disturb status on their phones and Turning on member Do Not Disturb.
How can I see which companies have voice services?
You can use the Company Services Report to see which of your companies have active voice services at your properties. For more information, see Company Services Report overview.
How do I see which phone number is assigned to which company?
You can use the Phone Numbers Report to see which of your companies have phone numbers assigned to them. For more information, see Phone Numbers Report overview.
How do I see whether my members have virtual or physical (premium) voice profiles?
You can use the Member Voice Report to see member profile types. For more information, see Member Voice Report overview.