When one of your customer’s members calls a phone number assigned to a reception hunt group amenity, the hunt group rings a specified group of agents (member extensions). When you configure a reception hunt group, you can select the members the hunt group rings, in addition to different call processing options.
When companies purchase a reception hunt group through a contract, the reception hunt group inherits either the system or property settings (should the property reception hunt group settings have been changed from the system settings). You can also further configure hunt group settings for each of your companies. For more information, see Configuring property reception hunt group settings and Configuring company hunt group settings.
This article is part of the Kube voice flow. For more information, see Kube setup checklist.
NOTES:
If your organization has not purchased Yardi Kube Voice, Kube does not show voice information.
Depending on your assigned role and permissions, and the version of Kube your organization uses, some or all of these menus or services may not be available or displayed.
To configure system reception hunt group settings
Select your Personal Profile in the top menu and select System Settings from the drop-down menu. The Operator Details screen appears.
Select Voice in the side menu.
Click the Edit button.
Next to the Edit Reception Hunt Group Settings label, click the yellow Edit button. The Hunt Group System Settings menu appears.
Click Edit.
Complete the information fields at the top of the screen. For field descriptions, see the Hunt Group System Settings Information Fields Screen Reference at the end of this article.
Complete the call processing fields. For field descriptions, see the Hunt Group System Settings Call processing Fields Screen Reference at the end of this article.
Click Save.
TIP: The next step in the Kube voice process is to configure property reception hunt group settings. For more information, see Configuring property reception hunt group settings.
Hunt Group System Settings Information Fields Screen Reference
Select Agents | Select the agents (members) that the hunt group rings.
NOTE: For sequential dialing, Kube dials the members in the order you enter them in this field. |
Use System Hunt Group CLID Settings | Whether Kube shows the hunt group's number in caller ID when dialing members. |
Include Hunt Group Name in CLID | Whether Kube shows the hunt group name in caller ID when dialing members.
NOTE: This field does not show if you select On for the Use System Hunt Group CLID Settings. |
Allow Call Waiting on Agents | Whether the hunt group rings a member's phone if the member is already on a call. |
Allow Members to Control Group Busy | Whether the hunt group rings members whose statuses are set to Do Not Disturb. For more information, see Turning on member Do Not Disturb. |
Hunt Group System Settings Call processing Fields Screen Reference
Routing Policy | Select whether the reception hunt group rings the members selected in the Select Agents field in the order they were entered (Sequential) or at the same time (Simultaneous). |
Number of Rings Between Agents | If you select Sequential, enter how many rings each member receives before the reception hunt group rings the next member's phone.
NOTE: This field does not show if you selected Simultaneous in the Routing Policy field.
One ring takes approximately six seconds. |
No Answer Forward To | Select where and after how long the reception hunt group routes the call, should no member answer it:
NOTE: Select how many seconds Kube waits before routing the call in the After field. |
Enable Not Reachable Forwarding | Select to enable the Call Forwarding Busy option and to select where Kube forwards unanswered calls:
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Make Busy When Not Reachable | If you select On in the Enable Not Reachable Forwarding field, Kube uses the settings in the Call Forwarding Busy section.
NOTE: This field does not show if you select Off in the Enable Not Reachable Forwarding field. |
Call Forwarding Busy | When enabled, Kube forwards calls to the selected option when the member receives an incoming call while already on a call:
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Call Forwarding Selective | When enabled, Kube forwards calls during certain times of the day according to the selections you make in this section:
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Forwarding Criteria | When Call Forwarding Selective is enabled, Kube forwards calls during certain times of the day according to the selections you make in this section:
TIP: You can add multiple forwarding criteria by clicking the Add button in the Call Forwarding Selective fields. You can delete a forwarding rule by clicking the Delete button. |
Select Time Zone | Select the time zone the reception hunt group uses. |