All voice amenities require configuration, or assignment. Member hours/credits and data/Wi-Fi amenities also require configuration, so you may have multiple amenity types to configure at one time. This article explains configuring voice amenities.
Once you complete the amenity configuration process, members you add on the Amenity Configuration Members screen or leads you assign amenities to become members of the company whose amenities you configured.
NOTES:
If you have not purchased Yardi Kube Voice, Kube does not show voice information.
Depending on your assigned role and permissions, and the version of Kube your organization uses, some or all of these menus or services may not be available or displayed.
This article describes assigning amenities, but you may have terminations to complete if the configuration you are completing is from an amended contract. If there are terminations for a voice amenity, click the Termination button next to the amenities you want to terminate for each amenity type listed in the procedure below.
If you do not have a certain type of amenity to configure, skip those steps in the procedure below.
Configuration timeline
Members and prospects can purchase configurable amenities through the Prospect and Member Portals. When a member or prospect completes their purchase, they have the option of configuring their amenities then or waiting. You can also complete the amenity configuration on the property's Amenity Configuration screen.
When you create a contract that includes configurable amenities, you have the option of configuring amenities immediately after you activate the contract. Kube also prompts you to immediately configure amenities after amending a contract if you added new configured amenities or if you removed any configured amenities that were in the original contract. If you removed configured amenities, you will terminate those amenities when you complete the amenity configuration process.
If you decline configuration when prompted, you can complete configuration later on the Amenity Configuration screen of the property tied to the order. This article directs you to the Amenity Configuration screen to start your configurations.
NOTE: An order is a collection of all charges made at one time. All orders with New statuses include amenities that require configuration.
Configuration status
On the Amenity Configuration screen, Kube lists amenity configurations by order. All orders with New status require configuration. Once you finish a configuration, click the status name to update the status to Pending, Completed, or Cancelled.
To configure voice amenities
Select Properties in the top menu.
In the grid, locate the property tied to the amenity configuration and click the property's name. The Property Spaces screen appears.
Select Amenity Configuration in the side menu.
In the grid, locate the order that includes the amenities you want to configure and click the Order ID number. The Members tab appears.
Optionally, add additional members by clicking the blue plus add button.
TIP: Repeat this step for each new member you want to add.
Click Save and Continue.
The Voice tab opens. Configure each amenity in the order presented in the side menu.
Select Telephone Number in the side menu. Expand each section and make your selections.
Click Save and Continue.
TIPS:
Click the Additional Options button to select a phone number from the property's bank of purchased phone numbers or click the Get Additional Number button to purchase a new phone number. If you click the Get Additional Number button, complete the phone number fields to customize the phone number you purchase.
If you do not assign the phone number to a member, you can assign it to a hunt group or auto attendant amenity instead. If you do not assign the phone number during amenity configuration, you can assign it to a member, hunt group, or auto attendant later.
The Voice Members configuration appears if applicable. Complete the fields.
Click Save and Continue.
NOTES:
You must assign a member to the voice profile, but you can choose not to assign a phone number to the member. Clicking the Additional Options button shows all available phone numbers at the property.
In the Device field, you can assign a device to the profile. Click Show Assigned Devices to see devices connected to the property's network that are not assigned to a profile.
In the Voicemail Storage section, select how you want the profile to receive voicemails. If you select Phone and Email or Email only, the Change Email option appears. This lets you enter an email other than the member's contact email.
The Hunt Group configuration appears if applicable. Complete the fields.
Click Save and Continue.
NOTES:
For a hunt group, you must enter a name, but you can choose not to assign a phone number.
For a reception hunt group, must enter the reception hunt group name, and you can choose to assign a phone number and to assign who the hunt group forwards to should no one in the group answer.
The Auto Attendant configuration appears if applicable. Complete the fields.
Click Save and Finish.
TIP: You can choose to enter a name and assign a phone number.
TIP: You can further configure a company's call processing, hunt groups, and auto attendants after you complete the amenity configuration process.