When a support ticket is created, either by a member in their member portal or by an internal user in the operator portal, the category of the issue can be selected. Kube comes with default support categories that you can add to or rename. This article covers editing support categories.
NOTE: Depending on your assigned role and permissions, and the version of Kube your organization uses, some or all of these menus or services may not be available or displayed.
To enable or disable support categories
Select your Personal Profile in the top menu and select System Settings from the drop-down menu. The Operator Profile screen appears.
Select Custom Fields in the side menu and select the Support then Category tabs.
Click the Edit button.
Click the select button next to a category to enable or disable it, or click the name of the category to change the name.
Click Save.
TIP: For information on adding a new support category, see Adding a support ticket category.