Support priorities are labels that are assigned to support tickets to indicate the order in which they should be addressed based on their impact on business functions. Kube comes with default support priorities that you can add to or rename. This article covers creating a new priority.
NOTE: Depending on your assigned role and permissions, and the version of Kube your organization uses, some or all these menus or services may not be available or displayed.
To add a support priority
Select your Personal Profile in the top menu and select System Settings from the drop-down menu. The Operator Profile screen appears.
Select Custom Fields in the side menu and select the Support then Priority tabs.
Click the Add button. The New Support Priority screen appears.
In the Priority Name field, enter the name of the priority.
Click the Color field. The color picker appears.
Use the slider to select a color or type in the hex number of the color you want to use.
Click Save.
CAUTION: A support priority can only be activated or deactivated once it is created. For more information on enabling or disabling support priorities, see Editing support ticket priorities.
TIP: The next step in the Kube system setup process is to add support ticket statuses. For more information, see Adding a support ticket status.