Kube AI offers a Webchat feature where prospects can chat with your organization through the AI or request a member of your staff. The Webchat is customizable per property to meet your organization's needs. If you need to make updates to the Webchat or remove it from view, the interface status can be managed from the Prospect Portal home page settings.
This article describes turning the Webchat interface on or off in the Prospect Portal.
NOTE: Depending on your assigned role and permissions, and the version of Kube your organization uses, some or all of these menus or services may not be available or displayed.
Customizing the Webchat interface
Select your Personal Profile in the top menu and select System Settings from the drop-down menu. The Operator Profile screen appears.
Select Customer Portals in the side menu, then the Prospect Portals tab. The Links/URLs menu appears.
Select the Home Page tab and locate the Chat Settings section.
Make your selections. Kube automatically saves the changes.