Kube AI offers a Webchat feature where prospects can chat with your organization through the AI or request a member of your staff. The Webchat is customizable per property to meet your organization's needs.

This article describes customizing the Webchat interface and the greetings prospects see in the Prospect Portal.

NOTE: Depending on your assigned role and permissions, and the version of Kube your organization uses, some or all of these menus or services may not be available or displayed.

Customizing the Webchat interface

Select your Personal Profile in the top menu and select System Settings from the drop-down menu. The Operator Profile screen appears.
Select Kube AI in the side menu. The Chat settings menu appears.
TIP: You can also access the Webchat settings at the property level. Select Properties in the top menu, click the property's name, select Setup in the side menu, then the Kube AI tab. The steps and menu layouts are identical and are not covered separately.
In either the Operator or Property Level Chat section, click the three-dot additional options button in the Action column and select Customize Webchat from the drop-down menu. The Chat Customization menu appears.
Click the editbutton to make changes to the settings. See the end of this section for a screen reference.
Click Save.

Webchat interface customization screen reference

Webchat Customization	Webchat Greeting Message: First message that appears when a user launches the Webchat interface.
	Require User Information Before Chat: Select this option to collect the user's name, company, and contact information at the start of the chat. This creates a lead record in Kube.
	Logo: By default, "Webchat" appears in the top banner. Upload your organization's logo to have it appear at the top of the chat.
	Colors: Customize the border, text, send button, and background colors of the Webchat interface.
Webchat Preview	Shows a preview of the Webchat interface as you apply changes in the Webchat Customization section.
Webchat Quick-Action Buttons	Customize the buttons that appear above the chat text entry field. These buttons allow users to select an option instead of typing. You can add up to eight quick-action buttons. Button Label: Text that appears on the quick action button. Amenities, Hours of Operation, and Location are provided by default. Instructions for AI: Instructions sent to the AI but never seen by the user. NOTE: Because of the complex nature of AI prompts, these are not described in the Help Center.
Webchat Code Snippet	Code snippet that can be copied and used to integrate the Webchat on a third-party site.

TIP: Click the reset options to reset the fields to their default values and start over.

Customizing the Webchat greeting messages

Select your Personal Profile in the top menu and select System Settings from the drop-down menu. The Operator Profile screen appears.
Select Kube AI in the side menu. The Chat settings menu appears.
TIP: You can also access the Webchat settings at the property level. Select Properties in the top menu, click the property's name, select Setup in the side menu, then the Kube AI tab. The steps and menu layouts are identical and are not covered separately.
In either the Operator or Property Level Chat section, click the three-dot additional options button in the Action column and select Customize Webchat from the drop-down menu. The Chat Customization menu appears.
Select the Chat Greeting tab.
Click the edit button to make changes to the settings. See the end of this section for a screen reference.

Webchat greeting message customization screen reference

Greeting Bubble Customization	Greeting Messages: Set messages that rotate to encourage interaction with the Webchat. Remove the greeting bubbles if nothing should appear. Five are provided by default.
Greeting Bubble Timing and Animation	Delay Before Showing (ms): Set how long before the first greeting message appears to a user after they land on the Prospect Portal.
	Typing Speed (ms): Set how quickly the message text appears to the user.
	Hide Animation Duration (ms): Set how long before the greeting message automatically closes after appearing.
	Rotate Messages Every (min): Set how long between appearances a different message from the available list appears.
Greeting Bubble Styles	Customize the background, border, and text colors.
Greeting Bubble Code Snippet	Code snippet that can be copied and used to integrate the Webchat greeting message bubbles on a third-party site.

TIP: Click the reset options to reset the fields to their default values and start over.