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Making payments in the Member Portal

The Member Portal lets you manage your company info, make bookings and payments, and more—all in one place.

This article describes making payments on outstanding invoices and other tasks from the My Account menu.

TIP: This article is intended to help your members with questions they may have about the Member Portal.

NOTE:

  • If you have not received your Welcome Email, check your spam or junk mail folder. If the email is not there, reach out to your property manager to resend the email. This email contains all the information you need to sign in and get started.

  • This option is only available if you are your company's primary contact or have been assigned the applicable role.

Making a payment

  1. Sign in to your member portal using the link provided in your welcome email. The home screen appears.

    NOTE: For more information about signing in, see Signing into the Member Portal.

  2. Select Billing & Payments from the side menu. The Billing & Payments menu appears.

    TIP: If you belong to multiple companies, to see payment and invoice information from a different company, select your profile in the top right corner and click your company name from the drop-down. A prompt appears to select another company. The Billing & Payments menu loads if you have access.

  3. From the Invoices tab, select invoices to pay.

    TIP: You can also click Pay next to a single invoice to make a payment on that invoice or download to save a copy of the invoice.

    NOTE: Partial payments aren't supported in the Member Portal. The full invoice amount must be paid. To discuss partial payment options, contact your property manager.

  4. Click Pay Now.

    1. Select a payment method.

    2. If a payment method has not been added, or you want to add a new one, click Add New Payment Method.

      1. Select a payment method type from the drop-down, and complete the fields in the window that appears. For more information about adding a payment method, see Adding a payment method in the Member Portal.

    3. Click the square select box next to the terms to agree to them.

    4. Click Checkout to complete the transaction.

Additional tasks on the My Account menu

  1. Sign in to your member portal using the link provided in your welcome email. The home screen appears.

    NOTE: For more information about signing in, see Signing into the Member Portal.

  2. Select Billing & Payments from the side menu. The Billing & Payments menu appears.

    TIP: If you belong to multiple companies, to see payment and invoice information from a different company, select your profile in the top right corner, and click your company name from the drop-down. A prompt appears to select another company. The Billing & Payments menu loads if you have access.

  3. Select from the following options:

    1. Click Account Settings to manage payment methods and Auto Pay settings. For more information about adding a payment method, see Adding a payment method in the Member Portal.

      1. Click the back arrow button next to Payment Settings to return to the previous menu.

    2. Click Pending Charges to see a list of upcoming charges on your account.

      1. Click the back arrow button next to Payment Settings to return to the previous menu.

    3. Select the Credit Notes tab to download a copy of current and past credit notes, and view their allocation status.

    4. Select the Payment History tab to see a list of past payments and download receipts.

    5. Click Download PDF Ledger to download a copy of the company ledger to your device.

    6. Click Send PDF Ledger to send a copy of the company ledger to the billing email addresses on file.

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