Move requests are automatically created by Kube when a member completes the Logistics, Office Setup, or Logo Move Checklist items in Account Central. When one of these checklist items is completed, Kube adds a new move request to the MIMO menu under Move Requests on the Community Dashboard.
You can reply to move requests to help document the resolution process and to let the member know the steps you are taking during their move in period.
The move request conversation status shows in the Reply Status column. The Waiting on Member label describes a move request conversation that is waiting for member input. The Reply Needed label describes a move request conversation that requires input from the ticket assignee or another internal user.
NOTES:
You cannot reply to a closed move request.
Depending on your assigned role and permissions, and the version of Kube your organization uses, some or all of these menus or services may not be available or displayed.
To reply to a move request
Click the Home button. The Community Dashboard Overview menu appears.
Select MIMO from the side menu and then the Move Requests tab.
Locate the ticket in the grid and click the three dot additional options button.
Click Add Comment. The Conversation tab appears.
Select the Reply option to create a comment visible to the member in Account Central, or select Note to create an internal comment.
In the Add your comment... field, enter your comment.
If desired, attach files by clicking the paperclip Attach button.
Click the paper airplane Send button to send the comment.