In Kube, a member's email address is also the username they use to log in to their member portal. After you add a member, you can update the member's email address as needed. For more information about editing member information, see Reviewing and editing member information.
After you update a member's email address, Kube sends an email to the member's new email address that contains their new username and a link to reset their password before they can log in to the member portal again. If a member changes their email address in their member portal, Kube updates their email address in Kube once the member saves their change. The member then follows the process of resetting their password.
If a member does business with multiple operators, they can use the same email address and password to log in to the member portal of each operator. The member can also independently change the email address on file with each operator.
NOTES:
Depending on your assigned role and permissions, and the version of Kube your organization uses, some or all of these menus or services may not be available or displayed.
You cannot edit an archived member. Activate the member to edit member information. For more information, see Archiving and activating a member.
To update a member's email address/username
Select Customers in the top menu and select Members from the drop-down menu.
Locate the member in the grid and click the member's name. The Member Essentials window appears.
Click the Edit button.
In the Email field, enter the member's new email address. For other field descriptions, see Adding a member.
Click Save.