Can I customize email templates in Kube?
Yes, you can customize system email templates for all of your properties at once or individually for each property. For more information, see Reviewing and editing email templates.
When do emails send to my members?
For a list of email templates, when they send, and who receives them, see Email template triggers and recipients.
Can company emails be sent to multiple email addresses?
Yes, you can add up to five email addresses in the company's Notifications section on the Company Essentials screen. Those five email addresses receive all of the company's billing emails. For more information, see Adding a company.
Can I email my members in Kube?
You can start discussions with your members through the Member Portal. For more information, see Adding a discussion to the Member Portal.
You can also send an email through the Activity Feed. For more information, see Sending an email from the Activity Feed.
Can members opt out of emails?
Yes, Members can opt out of Marketing emails. Members can either manage this setting in their member portal, or the setting can be set on their behalf. For more information, see Adding a member.
Can I resend emails that Kube already sent?
Yes, emails can be resent from the Email Correspondence Report. Go to Reports > Operational > Email Correspondence Report. Locate the email you want to resend and click it. A preview window opens. Click Resend.
CAUTION: Do not resend one-time sign-in links or passcodes to members. Advise the member to submit their login request again in the Member Portal to generate a new link or passcode. If they need the link for the Member Portal login page, resend the sign-up email by going to Customers> Members > three-dot additional options menu > Resend Sign Up Email.