When an electronic payment, such as a credit card, debit card, or ACH, is processed, it may take a few business days before the payment settles. During this time, the payment may fail and reverse without any intervention. To prevent unintentional voids or preemptively cancelling a transaction that may have failed on its own, you can set the Void button to be hidden on processing transactions.
This article describes the steps for setting whether processing electronic transactions can be voided.
NOTE: Depending on your assigned role and permissions, and the version of Kube your organization uses, some or all of these menus or services may not be available or displayed.
To set when the void button appears for electronic payments
Select your Personal Profile in the top menu and select System Settings from the drop-down menu. The Operator Profile screen appears.
Select Accounting in the side menu and select the Payment Processing tab.
Click the Edit button.
Make a selection next to Allow Void on Unsettled Electronic Payments.
NOTE: This setting is set to Yes by default.
Click Save.
TIP: The next step in the Kube accounting setup process is to set the charge payment sequence. For more information, see Setting the charge payment sequence.