Sales Agent, powered by Yardi's Viruoso AI, supports Webchat, email, SMS messaging, and voice calls so prospects can chat with your organization in real-time. You can customize the default property for Leads that did not select a property during their interaction with the AI.
This article describes updating this setting.
NOTE: Depending on your assigned role and permissions, and the version of Kube your organization uses, some or all of these menus or services may not be available or displayed.
Setting the default property for leads
Select your Personal Profile in the top menu and select System Settings from the drop-down menu. The Operator Profile screen appears.
Select Kube AI in the side menu. The Chat settings menu appears. Select the Setup tab. The Smart Fields appear.
Select the Additional Settings tab.
Click the edit
button.Make your selection in the Default Property for Inbound Chats field
Click Save.