When a member contacts their bank and disputes a Kube charge on their credit or debit card, the member's bank starts its dispute process and removes funds from the operator's physical bank account. When this happens, Kube marks the payment Disputed in Kube and does not adjust any accounts. It is up to the operator to either challenge the dispute with the member's bank or to accept the dispute in Kube, which adjusts Kube accounting.
If the operator wins the dispute or the member retracts their dispute claim, the member's bank returns the funds to the operator's physical bank account, and Kube returns the payment status to Paid.
If the operator accepts the dispute, Kube labels the original payment Disputed - Receipt Reversed and creates a negative payment labeled Non-Sufficient Funds. Kube marks the invoice Unpaid once it reverses the payment, since no funds were collected. Kube turns off automatic payments for all invoices paid by that payment. For more information, see Turning off automatic payments for an invoice.
NOTE: When you accept a dispute, Kube marks the invoice Unpaid. If Kube never attempted to automatically collect a payment for the invoice when the Payments scheduled task ran, Kube attempts to automatically collect payment for the invoice the next time the Payments scheduled task runs (assuming the company has automatic invoicing enabled). If the invoice had at least one automatic payment attempt in the past, Kube does not attempt to collect another payment. For more information, see Scheduled Tasks and Setting whether companies make automatic payments.
To resolve a disputed payment
Select Receivables in the top menu and click Payments in the drop-down menu.
Locate the payment in the grid and click the payment.
Click the Accept Dispute button. A confirmation request appears.
Click OK.