Dunning is the process of communicating with your companies when they have a balance due. In some cases, your organization may exclude a company entirely from these notices. If your organization only wants to exclude security deposit invoices from dunning, see Setting default contract options.
This article describes the process for excluding a company from dunning notices.
NOTE: Depending on your assigned role and permissions, and the version of Kube your organization uses, some or all these menus or services may not be available or displayed.
To set whether a company receives dunning notices
Select Customers in the top menu and select Companies from the drop-down menu.
Locate the company in the grid and click the company's name. The Company Essentials window appears. Click Detailed View.
Select Billing in the side menu and select the Billing Options tab.
Click the Edit button.
Make your selection next to the Exclude From Dunning option.
TIP: This setting can be customized per property the company does business with. Click the Additional Properties Billing Settings button to select additional properties where the setting should be customized.
Click Save.