The reception console allows your internal users to manage calls at your properties. You can turn on the reception console and manage reception console settings in Kube to control the options reception console users have when answering and transferring calls. For more information, see Launching the voice reception console.
Property reception consoles inherit system reception console settings. Once you edit property reception console settings, the property’s reception console does not inherit system console settings. For more information, see Configuring system reception answering settings.
This article is part of the Kube voice flow. For more information, see Kube setup checklist.
NOTES:
If your organization has not purchased Yardi Kube Voice, Kube does not show voice information.
Depending on your assigned role and permissions, and the version of Kube your organization uses, some or all of these menus or services may not be available or displayed.
Once you turn the reception console on, it cannot be turned off. Contact Yardi technical support before changing reception console settings, as they are configured during installation.
To configure system reception answering settings
Select Properties in the top menu.
Locate your property in the grid and click the property's name. The Property Spaces screen appears.
Select Setup in the side menu and select the Voice tab.
Click the Edit button.
Complete the fields in the Reception Answering section. For field descriptions, see the Reception Answering Screen Reference at the end of this article.
NOTE: This section is only available if Reception Answering has been enabled.
Click Save.
TIP: The next step in the Kube voice process is to configure company voicemail options. For more information, see Configuring company voicemail options.
Reception Answering Screen Reference
CAUTION: These settings are synced from the Reception Console, and it is not recommended to make changes on this menu. For more information about accessing the Reception Console, see Launching the voice reception console.
Name | Name of the setting for internal reference. |
Number | Number Kube dials when transferring a caller to a member's extension or to a member's voicemail:
|
VM Dialing Rule | How Kube dials the number. Select Standard for extension dialing and Voicemail for voicemail dialing. |
Transfer Types | Options Kube gives the person operating the reception console when completing a transfer:
|