You can configure how Kube processes outgoing calls for all of your properties (system) and for individual properties. When you configure system settings, all properties inherit the system settings unless you make changes to a property's voice settings. For more information about configuring property call processing, see Configuring property call processing.
Because your organization uses one voice enterprise system for all of your properties, your properties share a pool of available extensions. However, each property has its own bank of purchased phone numbers specific to the property.
This article is part of the Kube voice flow. For more information, see Kube setup checklist.
NOTES:
If your organization has not purchased Yardi Kube Voice, Kube does not show voice information.
Depending on your assigned role and permissions, and the version of Kube your organization uses, some or all of these menus or services may not be available or displayed.
You can use the Test Enterprise Connection button to test Kube's connectivity to backend voice systems.
To configure system call processing
Select your Personal Profile in the top menu and select System Settings from the drop-down menu. The Operator Profile screen appears.
Select Voice in the side menu.
Click the Edit button.
Complete the General section. For field descriptions, see the General Screen Reference at the end of this article.
Complete the Company Calling Line ID Settings section. For field descriptions, see the Company Calling Line ID Settings Screen Reference at the end of this article.
Complete the User Calling Line ID Settings section. For field descriptions, see the User Calling Line ID Settings Screen Reference at the end of this article.
Click Save.
TIP: The next step in the Kube voice process is to configure property call processing. For more information, see Configuring property call processing.
General Screen Reference
Default Voicemail Passcode | This is the default PIN for all voicemail boxes within the organization until a new one is set by the member. This number should be six digits long. |
Virtual Profile | Select Virtual Profile in the drop-down menu.
NOTE: This field only needs updating if Virtual Profile is not selected. |
Premium Profile | Select Premium Profile in the drop-down menu.
NOTE: This field only needs updating if Premium Profile is not selected. |
Essentials Profile | Select Essentials Profile in the drop-down menu.
NOTE: This field only needs updating if Essentials Profile is not selected. |
Polycom Phone Configuration File | Configuration used for Polycom phones.
CAUTION: Do not upload a configuration file without first contacting Yardi technical support. |
Cisco Phone Configuration File | Configuration used for Cisco phones.
CAUTION: Do not upload a configuration file without first contacting Yardi technical support. |
Company Calling Line ID Settings
Calling Line Policy Level | Configuration Kube uses when processing a company's outgoing calls.
NOTE: There are three configurations: Global (configured on the backend), Group (company settings configured in this section), or User (member settings configured in the next section).
For company settings, you can choose Global (Kube uses the backend settings and ignores the selections you make in the company section) or Group (Kube uses the selections you make in the company section). |
External Call Processing Policies | Phone number that shows on caller IDs when dialing outside of your organization.
NOTE: You can choose the following options:
|
Emergency Call Processing Policies | Phone number that shows on caller IDs when dialing emergency services.
CAUTION: It is recommended that you select Use Member CLID because the Member CLID uses the property's emergency telephone number that is registered with emergency services.
NOTE: You can choose the following options:
|
User Calling Line ID Settings
Calling Line Policy Level | Configuration Kube looks at to determine how to process user outgoing calls.
NOTE: There are three configurations: Global (configured on the backend), Group (configured in the company section), or User (member settings configured in this section). For user settings, you can choose Group (Kube uses the company settings and ignores the selections you make in the user section) or User (Kube uses the selections you make in the user section). |
External Call Processing Policies | Phone number that shows on caller IDs when dialing outside of your organization.
NOTE: You can choose the following options:
|
Emergency Call Processing Policies | Phone number that shows on caller IDs when dialing emergency services.
CAUTION: It is recommended that you select Use Member CLID because the Member CLID because this option uses the property's emergency telephone number that is registered with emergency services.
NOTE: You can choose the following options:
|